Aloe House Policies

Updated Date: January 1st, 2025

Welcoming Babies:

• Guests with babies are warmly welcomed at Aloe House to enjoy our aloe-infused retreat.
• Babies (under 2 years) are free and count toward the guest limit; declare them at booking via the Platform’s guest count for accurate registration.

Safety and Supervision:

• Parents/guardians must supervise babies at all times in the private bedroom, shared bathroom, and fenced backyard to ensure safety and respect for other guests.
• Do not leave babies unattended in any area, including the private room, to prevent hazards or disturbances.

Diaper Disposal:

• Dispose of all baby diapers exclusively in the provided garbage can within your private bedroom to prevent odors in shared spaces (e.g., bathroom) and maintain a fresh environment for all guests.
• Alternatively, place diapers in sealed bags and dispose of them in the grey garbage receptacle on the side of the house (accessible via the driveway, following City waste rules).
• Do not use shared bathroom trash cans or other indoor bins for diapers; violations incur a $50 cleaning fee to address odor or sanitation issues.

Cleanliness and Consideration:

• Keep the private bedroom and shared bathroom tidy, promptly cleaning any messes (e.g., spills, stains) caused by babies and reporting to the co-host at 253-459-5439 within 24 hours.
• Guests are responsible for damages or excessive cleaning costs caused by babies (e.g., stains on bedding or carpets, starting at $50).

Baby Equipment:

• No cribs or high chairs are provided; bring portable baby gear, which must be stored in your private room and not left in shared spaces.
• Ensure baby gear does not block pathways or damage property (e.g., scratches on floors); report issues immediately to avoid fees.

Quiet Hours and Shared Spaces:

• Respect quiet hours (11 PM–7 AM) by keeping baby-related noise (e.g., crying, toys) to a minimum in the private room and shared bathroom.
• Use headphones for audio devices in shared areas to maintain a peaceful environment for other guests in the DFW community.

Contact Information:

• Reach the on-site co-host at 253-459-5439 or via platform messaging for assistance with baby-related needs or to report messes.
• Expect mid-stay check-ins to ensure your comfort and address any concerns promptly.

Updated: January 1st, 2025

Purpose: Balances guest flexibility.

Standard Cancellation Policy:

• 30+ Days Before Check-In: Full refund (100%) of rental amount, minus platform service fees.

• 14–7 Days Before Check-In: 50% refund of rental amount; no refund of cleaning or platform fees.

• Within 7 Days: No refund of rental amount, cleaning, or platform fees.

Peak Season Cancellation Policy:

• Applies to high-demand periods (e.g., Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas in McKinney).

• 60+ Days Before Check-In: Full refund (100%), minus platform fees.

• 30–14 Days Before Check-In: 50% refund of rental amount.

• Within 14 Days: No refund of any fees.

Extenuating Circumstances:

• Refunds provided per Airbnb/Vrbo/Homestay extenuating circumstances policies (e.g., natural disasters, government travel bans, serious illness/death).

• Guests must submit documentation (e.g., medical certificate, official notice) within 14 days of cancellation.

• Host processes refund within 7 days post-approval by the platform.

No-Shows:

• Guests who fail to check in forfeit full payment (rental, cleaning, platform fees).

• Property held until 11:00 AM the next day; then rebooked without refund.

Cancellation Process:

• Guests cancel via platform (Airbnb/Vrbo/Homestay) or contact host at 253-459-5439.

• Refunds are processed within 7 days via the original payment method.

• Host notifies guests of refund status via platform messaging.

Host-Initiated Cancellations:

• Rare, only for emergencies (e.g., property damage, maintenance issues).

• Full refund provided, including platform fees, per Airbnb/Vrbo guidelines.

• The host assists with rebooking or provides alternative accommodations if available.

Implementation:

• Include in listing description, rental agreement, and booking confirmation messages.

• Display in in-home manual and digital welcome book (e.g., TouchStay).

• Reinforce in pre-check-in messages: “Review our cancellation policy at alohouse.com/policies.”

Updated: January 1st, 2025

Purpose:Clarifies procedures for guest arrival and departure, ensuring smooth transitions and property readiness.

Check-In:

• Time: 3:00 PM on arrival date via self-check-in with smart lock.
• Process: Smart lock code provided after rental agreement signing and ID verification via Airbnb/VRBO/HomeStay or Autohost.
• Early Check-In: $50/hour, subject to availability; request 24 hours in advance via 253-459-5439 or platform messaging.
• Requirements: All adults listed on the booking; primary guest submits government-issued ID pre-check-in.

Check-Out:

• Time: 10:00 AM on departure date; late check-out incurs $50/hour, subject to availability.
• Process: Return physical keys (if issued) to lockbox; smart lock code deactivates at 10:00 AM.
• Late Check-Out: $50/hour, subject to availability; request 24 hours in advance via 253-459-5439 or platform messaging.
• Lost Keys or Fob: $50 fee per key, deducted from security deposit.

Pre-Checkout Tasks:

• Remove all trash to outdoor receptacles; no trash left in rooms or shared spaces ($25 removal fee).
• Wash dishes and return to cabinets; no dirty dishes in sink ($25 cleaning fee).
• Strip beds; place linens/towels on floor or in designated laundry hamper.
• Leave waterproof mattress cover in place; report stains within 24 hours ($25 surcharge if unreported).
• Turn off lights, unplug appliances (e.g., AC, Microwave, Mini Fridge, Smart TV), and lock all doors/windows.

Inspection:

• Post-checkout inspection within 24 hours by host or cleaning team.
• Damages or messes documented with photos, cleaner reports, or camera footage.
• Guests notified of issues within 60 days via platform messaging with evidence.

Payment for Violations:

• Charges for messes/damages per Extra Cleaning Charges Policy (e.g., $50 mattress cleaning, $25 trash removal).
• Processed via the platform resolution center or security deposit within 14-60 days.

Dispute Resolution:

• Guests may contest charges within 72 hours via platform messaging.
• The host provides evidence (photos, receipts, footage) to the platform for resolution.

Updated: January 1st, 2025

Purpose: Outlines fees for excessive messes or damages beyond standard cleaning, addressing incidents like mattress stains, garbage, and pet messes.

Standard Cleaning Fee:

• $75 per stay, included in booking, covers vacuuming, dusting, linens, towels, bathroom sanitization, and kitchen cleanup.

• Handled by Uptown Cleaning Co., Joshua’s Carpet Cleaning, or the in-house team.

Excessive Messes:

• $100 flat fee for undefined messes requiring extensive cleaning outside of the standard cleaning.

• Includes scattered debris, excessive trash, or items requiring specialized cleaning or disposal.

Specific Cleaning Fees:

• Linens: $25–$50 for stains (e.g., blood, body fluids, body oils, or food).

• Mattress Cleaning: $50–$100 for stains or odors (e.g., $50 for Starr’s body oils, $50 for blood stains with residual).

• Odor Removal: $50 for shared space odors (e.g., Starr’s diaper in bathroom trash, body odor in hallway).

• Carpet/Rug Cleaning: $50–$150 (e.g., $105 for Anjali’s 15 sq ft rug with urine, $2–$5/sq ft).

• Pillows: $10–$20 for cleaning; $20–$50 for replacement if stained.

• Upholstery: $50–$100 for stains or odors (e.g., sofa in shared living room).

• Kitchen: $25–$50 for dirty dishes, grease, or food spills.

Replacement Costs:

• Mattress: $400–$800 (e.g., $500 assumed for queen-size, per prior blood stain incident).

• Linens: $50–$100 per set (e.g., queen-size sheets, pillowcases).

• Rug/Carpet: $200–$500 (e.g., retail value for 15 sq ft rug).

• Pillows: $20–$50 each.

• Mattress Cover: $30 for waterproof queen-size cover (per recent incident).

Unreported Mess Surcharge:

• $25 per item (e.g., linens, mattress, rug) if not reported within 24 hours to 253-459-5439 or platform messaging.

• Applies to Starr’s mattress stains, Anjali’s pet messes, and recent blood stains.

Effort/Handling:

• $15 per item for coordination (e.g., transport to Uptown Cleaning Co., scheduling Joshua’s Carpet Cleaning).

• Examples: $15 for linens, $15 for mattress (total $30, per recent $185 charge).

Cleaning Process:

• Conducted by an in-house team or subcontractors (e.g., Uptown Cleaning Co., 469-615-6624).

• Specialized cleaning (e.g., enzymatic for blood, urine) uses professional providers.

• Post-checkout inspections within 24 hours; issues documented with photos and cleaner reports.

Payment Process:

• Fees charged via Airbnb/Vrbo/Homestay resolution center within 48 hours post-checkout.

• Guests notified via messaging with itemized fees, photos, and receipts.

• Example: $140 ($50 diaper odor, $50 mattress, $25 surcharge, $15 effort); $322.35 ($105 rug, $217.35 mattress).

Dispute Resolution:

• Guests may contest fees within 72 hours via platform messaging.

• The host provides evidence (photos, receipts, camera footage) to support claims.

• Aligns with Airbnb/Vrbo resolution guidelines ().

Implementation:

• Link in listing (alohouse.com/cleaning-policy), rental agreement, and welcome letter.

• Reinforce in pre-check-in messages: “Report messes within 24 hours to avoid surcharges.”

• Display in in-home manual and digital welcome book (e.g., TouchStay).

Updated: January 1st, 2025

Purpose: Assigns responsibility for property upkeep, ensuring guests cover costs for damages or neglect.

Guest Responsibilities:

• Keep property clean and sanitary (e.g., no food spills, trash, or stains on furniture).
• Report damages or maintenance issues (e.g., leaks, broken appliances, stained linens) immediately to 253-459-5439 or platform messaging.
• Pay for damages due to neglect, misuse, or policy violations (e.g., mattress stains, broken decor).

No Alterations or Repairs:

• Guests cannot repair, modify, or rearrange property (e.g., no moving furniture, painting walls, fixing plumbing).
• Unauthorized alterations incur a $100 fine plus repair costs, deducted from the security deposit.

Host Responsibilities:

• Maintain property in safe, functional condition (e.g., HVAC, plumbing, appliances).
• Perform routine maintenance (e.g., HVAC servicing, lawn care) with 24-hour guest notice.
• Immediate access for emergencies (e.g., water leaks, gas issues) without notice.

Inspection Rights:

• The host or co-host may inspect the premises with 24-hour notice for maintenance or policy compliance.
• Post-checkout inspection within 24 hours to identify damages, documented with photos and cleaner reports.

Damage Assessment:

• Damages assessed at retail repair/replacement cost (e.g., $400–$800 mattress, $200–$500 rug).
• Cleaning costs per Extra Cleaning Charges Policy (e.g., $50–$100 mattress, $50 odor removal).
• Documented via photos, cleaner reports, or security camera footage.

Payment Process:

• Damages are deducted from $200 security deposit or charged via the platform resolution center.
• Guests are notified within 48 hours post-checkout with itemized fees, photos, and receipts.
• Example: $50 mattress cleaning, $30 mattress cover, $25 unreported surcharge, $15 effort.

Dispute Resolution:

• Guests may contest charges within 72 hours via platform messaging.
• The host provides evidence (photos, receipts, footage) to the platform for resolution.
• Documentation retained for 1 year for legal compliance.

Updated: January 1st, 2025

Purpose: Ensures only approved guests stay, maintaining safety, compliance, and property integrity.

Named Guests:

• All adults (18+) must be listed on the booking and sign the rental agreement.
• Children under 18 must be declared at booking, but do not require signatures.
• Unlisted guests are prohibited; violations incur a $100 fine per person per night and potential eviction.

No Subleasing:

• Guests cannot sublease, transfer, or allow non-registered individuals to stay overnight.
• Violations result in immediate eviction without refund and a $500 fine.

Verification:

• Primary guest submits government-issued ID (e.g., driver’s license, passport) via Airbnb/Vrbo or Autohost software.
• Additional adults may be required to submit ID if requested by the host.
• Verification completed pre-check-in; failure to comply cancels booking without refund.

Occupancy Limits:

• Maximum: 2 adults per bedroom plus 2 additional adults (e.g., 6 max for a 2-bedroom home), per [Local Regulations].
• Children under 2 are exempt from the adult count but included in total occupancy.
• Violations incur a $100 fine per person per night, deducted from the security deposit.

Guest Screening:

• Host reviews booking history, ratings, and reviews on Airbnb/VRBO/Homestay platforms.
• May use third-party tools (e.g., Autohost) to screen for red flags (e.g., prior policy violations, criminal history).
• Reservations from guests with negative reviews or incomplete profiles may be declined.

Booking Process:

• Guests submit a booking request with full names and ages of all adults and children.
• Host approves within 24 hours, pending ID verification and rental agreement signing.
• Smart lock code provided post-verification and agreement signature.

Updated: January 1st, 2025

Purpose: Regulates the visitors of guests to maintain safety, respect, and compliance with all Aloe House policies, ensuring a blooming stay for all guests, hosts, and neighbors.

Visitor Definition:

• Visitors are non-registered individuals invited by booked guests to the property for short-term visits during their stay.
• Visitors staying overnight (past 11:00 PM) are considered additional guests and must be added to the reservation.

Visitor Rules:

• Visitors must adhere to all Aloe House policies, including House Rules (e.g., no smoking, no pets, quiet hours from 11:00 PM to 7:00 AM), Extra Cleaning Charges, and Safety and Emergency guidelines.
• Guests are responsible for ensuring their visitors comply with all policies.
• Violations by visitors (e.g., smoking, excessive noise) are charged to the booked guest’s account, per applicable policies.

Visiting Hours:

• Permitted from 9:00 AM to 11:00 PM daily to respect quiet hours and co-guest comfort.
• Visitors present outside these hours (e.g., before 9:00 AM or after 11:00 PM) without being added to the reservation incur a $100 violation fee per incident, deducted from the security deposit.

Overnight Visitors:

• Any visitor staying past 11:00 PM must be added to the reservation as an additional guest via the booking platform (Airbnb/VRBO/Homestay) or by contacting the host at 253-459-5439.
• Overnight visitors must comply with the Guest Screening and Occupancy Policy (e.g., ID verification, maximum occupancy of 2 adults per bedroom plus 2 additional adults).
• Failure to add overnight visitors incurs a $100 fee per person per night, plus potential eviction without refund for repeated violations.

Visitor Limits:

• Maximum of 2 visitors per booked guest at any time, not exceeding the property’s maximum occupancy (e.g., 6 for a 2-bedroom home, per [Local Regulations]).
• Visitors causing overcrowding incur a $100 fine per person, deducted from the security deposit.

Notification and Approval:

• Guests must notify the host of expected visitors at least 24 hours in advance via platform messaging or 253-459-5439, providing visitor names and visit duration.
• Host reserves the right to deny visitor access for safety or compliance reasons (e.g., prior policy violations).
• Unapproved visitors incur a $50 fee per person per incident.

Visitor Conduct:

• Visitors must respect co-guests, neighbors, and property (e.g., no loud behavior, no unauthorized access to restricted areas).
• Guests are liable for visitor-caused damages or messes, charged per Extra Cleaning Charges Policy (e.g., $50–$100 mattress cleaning, $200–$500 rug replacement) or Damage and Maintenance Policy.
• Aggressive or disruptive visitor behavior (e.g., arguments, disturbances) may result in a $100 fine per incident or eviction of the guest and visitors without refund.

Surveillance:

• Visitors in shared spaces (e.g., hallways, entryways) are monitored by security cameras, per Privacy and Surveillance Policy.
• Footage may be used to enforce visitor rules (e.g., unauthorized overnight stays, policy violations).
• Guests are notified if footage is used in disputes.

Charges for Violations:

• Unapproved Visitors: $50 per person per incident.
• Overnight Visitors Not Added: $100 per person per night.
• Excessive Visitors: $100 per person exceeding limits.
• Quiet Hour Violations: $100 per incident (11:00 PM–7:00 AM).
• Cleaning/Damage: Per Extra Cleaning Charges Policy (e.g., $50 odor removal, $25 trash removal) or Damage and Maintenance Policy (e.g., $400–$800 mattress replacement).
• Unreported Messes: $25 surcharge per item if not reported within 24 hours.
• Effort/Handling: $15 per item for coordination (e.g., scheduling cleaning).

Enforcement:

• Violations are documented via photos, cleaner reports, or security camera footage.
• Charges processed via the platform resolution center or $200 security deposit within 48 hours post-checkout.
• Guests notified via platform messaging or 253-459-5439 with itemized fees, photos, and receipts.

Dispute Resolution:

• Guests may contest charges within 72 hours via platform messaging.
• Host provides evidence (photos, receipts, footage) to the platform, per Airbnb/VRBO guidelines.
• Documentation retained for 1 year for legal compliance.

Updated: January 1st, 2025

Purpose: Ensures compliance with [Local Regulations] for STR operations, avoiding fines or legal issues.

Occupancy Tax:

• [Local Occupancy Tax Rate]% collected on all bookings, remitted to [Local Tax Authority] as required.
• Included in booking total, displayed transparently on Airbnb/Vrbo/Homestay.
• Host retains tax records for [Local Record Retention Period, e.g., 4 years].

Local Manager:

• Designated contact (e.g., Miguel or co-host) available 24/7 at 253-459-5439.
• Responds to guest issues, neighbor complaints, or emergencies within 1 hour (emergencies) or 24 hours (non-urgent).

Zoning Compliance:

• Properties comply with [Local Zoning Regulations] for STRs.
• Maximum occupancy: 2 adults per bedroom plus 2 additional adults (e.g., 6 for a 2-bedroom home).
• No commercial activities (e.g., filming, events) without host approval and permits.

Nuisance Prevention:

• Guests must not cause disturbances (e.g., loud noises, disruptive behavior) leading to neighbor complaints or police involvement.
• Violations result in a $500 fine and immediate eviction without refund.

Parking Regulations:

• Adhere to [Local Parking Regulations] (e.g., no blocking sidewalks, driveways, or fire hydrants).
• Park in the designated driveway or guest parking spots.
• Violations incur a $50 fine per incident; guests are liable for towing fees.

Trash and Recycling:

• Follow [Local Waste Management Guidelines] (e.g., designated receptacles for trash/recycling).
• Trash pickup on [Trash Pickup Day]; guests place bins curbside by 7:00 AM if instructed.
• Improper disposal incurs a $25 fee.

Compliance Process:

• Tax collected via platform pricing; remitted by host as required.
• Local manager contact listed in the rental agreement, listing, and in-home manual.
• Zoning and nuisance compliance are monitored via guest screening, security cameras, and neighbor feedback.

Updated Date: January 1st, 2025

Purpose: Aloe House – Homes & Property Management welcomes pre-approved pets at designated pet-friendly listings to ensure a blooming, aloe-infused stay. This policy outlines expectations for pet guests to maintain cleanliness and respect shared spaces.

Pet Approval:

• Only pre-approved pets are allowed at pet-friendly listings (e.g., Specified Per Listings). Declare pets at booking via Airbnb, VRBO, Homestay, or alohouse.com.
• Guests must sign the Arlo Pet Agreement & Pet Policy at booking, confirming compliance.

Pet Supervision:

• Supervise pets at all times in private rooms, shared bathrooms, and designated outdoor areas (e.g., fenced backyard, if available).
• Crate pets when unattended to prevent accidents or damage (e.g., urine, chewing). A crate is provided upon request; contact 253-459-5439.

Cleanliness Expectations:

• Dispose of pet waste in the room’s provided garbage can or outdoor grey receptacle (per local waste rules). Do not use shared bathroom bins; violations incur a $50 odor removal fee.
• Use the provided mattress cover on all beds to prevent stains/damage.
• Clean pet hair, spills, or messes immediately; report to 253-459-5439 or the booking platform within 24 hours.

Damages and Fees:

• Per the Extra Cleaning Charges Policy (alohouse.com/cleaning-policy):
• Pet accidents (e.g., urine, stains) incur cleaning fees: $50–$100 (mattress), $50–$150 (carpet/rug, e.g., $105 for 15 sq ft rug with urine treatment), $10–$20 (pillows), $25–$50 (linens).
• Severe damage incurs replacement costs: $400–$800 (mattress), $200–$500 (carpet/rug), $20–$50 (pillows), $50–$100 (linens).
• Unreported messes within 24 hours add a $25 surcharge.
• Undefined messes incur a $100 flat fee.
• Examples: Ruby’s mattress cleaning ($217.35, 2025) and rug cleaning ($105, 2025).
• Fees are charged via the booking platform’s resolution center with receipts.

Reporting Requirements:

• Report pet accidents or damages within 24 hours with photos to 253-459-5439 or the booking platform to avoid surcharges.
• Post-check-out inspections by our team or camera evidence (e.g., hallway cameras) verify unreported issues, incurring full fees.

Pet Behavior:

• Ensure pets are well-behaved, non-aggressive, and do not disturb other guests (e.g., barking during quiet hours, 11 PM–7 AM).
• Pets must not interact with resident cats (e.g., Bulma, Grace at McKinney) unless approved.

Cleaning Process:

• Cleaning is handled by our internal team or subcontracted network (e.g., Uptown Cleaning Co., Joshua’s Carpet Cleaning, or in-house team).
• Specialized cleaning (e.g., pet urine) uses professional providers; replacements are sourced at retail value.

Contact Information:

• Reach our co-host at 253-459-5439 or via your booking platform for assistance, crate requests, or to report issues.
• Mid-stay check-ins ensure compliance and address concerns promptly.

Updated: January 1st, 2025

Purpose: Ensures transparency about monitoring while protecting guest privacy, per Airbnb/Vrbo guidelines.

Surveillance Devices:

• Security cameras monitor shared spaces (e.g., hallways, entryways, exterior doors) for safety and policy compliance.
• Locations disclosed in listing, rental agreement, and in-home signage (e.g., “Shared spaces monitored for security”).
• No cameras in private areas (bedrooms, bathrooms, private patios).

Smart Devices:

• Noise monitors (e.g., NoiseAware, if installed) in common areas to enforce quiet hours (11:00 PM–7:00 AM).
• Measure decibel levels only; do not record conversations or personal data.
• Disclosed in the listing, rental agreement, and in-home manual.

Data Usage:

• Footage/data used solely for policy enforcement (e.g., quiet hour violations, unauthorized guests).
• Stored securely for 30 days, then deleted unless needed for disputes (e.g., resolution center claims).
• Not shared with third parties except for legal requests or platform investigations.

Guest Privacy:

• Host respects guest privacy; no access to private rooms without a 24-hour notice, except in emergencies (e.g., leaks, fire).
• No recording of private conversations or activities in private spaces.

Guest Responsibilities:

• Do not tamper with, disable, or cover cameras/noise monitors; violations incur a $100 fine.
• Report surveillance concerns to 253-459-5439 or platform messaging immediately.

Process:

• Cameras are active 24/7 in shared spaces; footage is reviewed only for suspected violations.
• Guests are notified via platform messaging if footage is used in disputes.
• Privacy complaints are addressed within 24 hours by the host.

Updated: January 1st, 2025

Purpose: Ensures guests respect designated restricted areas to maintain privacy, security, and a blooming stay for all at Aloe House properties.

Definition of Restricted Spaces:

• Includes locked doors, garage, host’s personal office, other bedrooms not rented by the guest, hallway closets, linen closets, and any area not explicitly listed as a shared space in the platform listing (Airbnb/Vrbo/Homestay).
• Restricted spaces are clearly marked with signage (e.g., “Private,” “No Entry,” “Host Only”) on doors or within the property.
• Guests are prohibited from entering or using restricted spaces, even if signage is missing, removed, or unclear.

Guest Responsibilities:

• Adhere to signage and listing details; do not enter or use restricted spaces for any purpose (e.g., storage, access, exploration).
• Report missing or damaged signage to the host immediately via 253-459-5439 or platform messaging to avoid liability.
• Ensure visitors (per Guest Visitor Policy) also respect restricted spaces.

Prohibited Actions:

• Attempting to unlock, open, or access locked doors or restricted areas (e.g., picking locks, forcing entry).
• Storing personal items in restricted spaces (e.g., closets, garage).
• Using restricted areas for any activity (e.g., sleeping in unrented bedrooms, working in the host’s office).
• Removing or tampering with signage; violations incur a $50 fine per incident.

Surveillance:

• Shared spaces (e.g., hallways, entryways) may be monitored by security cameras, per Privacy and Surveillance Policy (artifact_id: 087719db-6ae8-41af-a3ab-fed473c3cf44).
• Footage may be used to detect unauthorized access to restricted spaces.
• Guests are notified if footage is used in disputes.

Violation Fees:

• Unauthorized Access: $100 per incident for entering or using restricted spaces (e.g., host’s office, unrented bedroom).
• Tampering with Locks/Signage: $100 per incident, plus repair costs (e.g., $50–$200 for lock replacement).
• Messes/Damages in Restricted Spaces: Charged per Extra Cleaning Charges Policy (e.g., $50–$100 mattress cleaning, $25 trash removal) or Damage and Maintenance Policy (e.g., $200–$500 rug replacement, artifact_ids: f0a355c5-bc89-44f6-be07-75b74441e2c5, ae06202e-c829-4217-9ce0-0b5872e8adae).
• Unreported Messes/Damages: $25 surcharge per item if not reported within 24 hours.
• Effort/Handling: $15 per item for coordination (e.g., scheduling repairs, cleaning).
• Repeated violations may result in immediate eviction without refund.

Enforcement:

• Violations are documented via photos, cleaner reports, or security camera footage.
• Charges processed via platform resolution center or $200 security deposit (artifact_id: 18c431b2-f526-4189-a473-1044f3b08d5a) within 48 hours post-checkout or discovery.
• Guests notified via platform messaging or 253-459-5439 with itemized fees, photos, and receipts.

Dispute Resolution:

• Guests may contest charges within 72 hours via platform messaging.
• Host provides evidence (photos, receipts, footage) to the platform, per Airbnb/Vrbo guidelines.
• Documentation retained for 1 year for legal compliance.

Updated: January 1st, 2025

Purpose: Ensures guest safety and compliance with [Local Fire Codes] and Vrbo safety standards for a secure stay.

Safety Equipment:

• Smoke detectors in every bedroom, hallway, and common area, tested monthly.
• Carbon monoxide (CO) detectors near gas appliances (e.g., furnace, water heater) and in hallways.
• ABC-type fire extinguisher in the kitchen and near exits, inspected annually.
• First aid kit in shared bathroom, stocked with bandages, antiseptic wipes, pain relievers, and gauze.
• Deadbolt locks on all exterior doors; smart lock on main entrance with secure code access.

Emergency Information:

• Local Emergency: 911 for police, fire, or medical emergencies.
• Hospital: [Nearest Hospital Name, Address, Phone Number], provided in listing and in-home manual.
• Host Contact: Miguel, 253-459-5439, available 24/7 for assistance.
• Posted in every bedroom, bathroom, kitchen, and in-home manual.

Fire Escape Routes:

• Marked in each bedroom and common area (e.g., front door, rear exit).
• Diagrams are posted on bedroom doors, in common areas, and in the digital welcome book.
• Guests must familiarize themselves upon check-in; contact the host for clarification.

Guest Responsibilities:

• Report hazards (e.g., exposed wiring, broken appliances, gas smells) immediately to 253-459-5439 or platform messaging.
• Do not disable safety equipment (e.g., smoke/CO detectors, fire extinguishers); violations incur a $100 fine.
• Follow fire escape routes during emergencies; do not re-enter the property.

Host Responsibilities:

• Conduct annual safety inspections (e.g., detectors, extinguishers, locks).
• Maintain equipment per [Local Fire Codes].
• Respond to reported hazards within 1 hour for emergencies, 24 hours for non-urgent issues.

Emergency Procedures:

• Fire: Evacuate via nearest marked route; call 911 and host; do not use elevators (if applicable).
• Medical: Call 911; notify the host for assistance or hospital directions.
• Break-In: Evacuate if safe; call 911 and host; remain in a secure location.
• Natural Disaster: Follow local authority guidance (e.g., shelter in bathroom for tornadoes); contact host.

Updated: January 1st, 2025

Purpose: Protects against property damages or policy violations, ensuring guests cover costs for repairs or additional cleaning.

Amount:

• $200 per booking, refundable within 7 days post-checkout if no damage or violations occur.

Use:

• Covers cleaning fees per Extra Cleaning Charges Policy (e.g., $50–$100 mattress cleaning, $50 odor removal).
• Covers repairs (e.g., $400–$800 mattress replacement, $200–$500 rug replacement).
• Covers fines (e.g., $100 quiet hours, $500 unauthorized party, $250 unauthorized pet).

Non-Refundable:

• Cannot be used for rental payments, cancellation fees, or platform service fees.

Collection Process:

• Collected pre-check-in via Airbnb/Vrbo resolution center or Hospitable software ().
• Held in escrow until post-checkout inspection (within 24 hours).

Deduction Process:

• Deductions for damages or violations documented with photos, cleaner reports, or security camera footage.
• Itemized deductions sent via platform messaging or 253-459-5439 within 48 hours post-checkout, including photos and receipts.
• Example: $50 mattress cleaning, $30 mattress cover, $25 unreported surcharge, $15 effort.

Refund Process:

• Full or partial refund processed within 7 days post-checkout via original payment method.
• Guests notified of refund status via platform messaging.
• If damages exceed $200, additional charges will be billed via the platform resolution center.

Dispute Resolution:

• Guests may contest deductions within 72 hours via platform messaging.
• Host provides evidence (photos, receipts, footage) to the platform for resolution, per Airbnb/Vrbo guidelines.
• Documentation retained for 1 year for legal compliance.